The accessibility to the customer and tech support that a cloud web hosting company offers can tell you a lot for the services which they provide too. In case you are allowed to use only e-mail messages and tickets, you have most probably discovered some reseller and not the actual web hosting provider. When this is the case, you will probably have to wait for a couple of days in order to get a problem resolved since the reseller may not be checking their communication regularly or they may need to get in touch with the real web hosting company for additional assistance. When the supplier provides you with various options for communication with quick response time that are available anytime, they are almost certainly the top provider, not only a reseller. Therefore you will receive timely assistance and top-notch support as they will have instant access to the servers where your account will be created. Regardless of the problem - sales or technical, it's always better to contact your hosting company right away by using your preferred method of communication.

24/7 Customer Support in Cloud Web Hosting

We offer 24/7 customer, billing and technical support for all our cloud web hosting. Even if you are not our client yet and you have questions, we can help you right away and supply you with the needed info, in order to give you the choice to make an informed decision when you get your new website hosting account. We're available any time, including weekends and holidays, and we provide numerous options for communication to contact us - live chat, phone, emails and support tickets. For your benefit, we have a couple of phone numbers all over the world, so you'll be able to call the one which is closer to you. The max response time for your email messages and the tickets is 1 hour. The regular response time is around 15-20 minutes, so you can forget all about waiting for a few days to receive assistance for some task or issue, irrespective of its difficulty.

24/7 Customer Support in Semi-dedicated Hosting

You are able to try our support services even before you get a semi-dedicated server account from us as we have telephone and online chat support for pre-sales, billing and common questions. Our agents will help you choose the right plan or provide you with details about our servers, in order to check if the system requirements for your web sites are met. When you are a current client, you will also be able to contact us via email or through our ticketing system, that can be accessed from the Hepsia website hosting Control Panel. We guarantee that if you employ these two ways of contact, you will get a reply within no more than one hour and that’s 24/7, including weekends and public holidays. If you've used the hosting services of other suppliers, even big ones, you can compare the reply time because it usually takes a full day for them to address a ticket.

24/7 Customer Support in VPS Hosting

Every single virtual private server package that we provide comes with 24/7 customer and tech support, therefore in case you experience any trouble with the pre-installed software on the machine or you have any pre-sales or general questions, you're able to get in touch with us anytime, even holidays and weekends. For your convenience, we provide different means of communication - telephone support with a couple of local numbers around the world, live chat, e-mail messages and a ticketing system, that is accessible through the VPS billing Control Panel. The last two options are more appropriate for time-consuming or more complex tech problems as it is much easier to keep track of what's going on. The maximum guaranteed reply time for all of the email messages and tickets is sixty minutes, but it hardly ever takes that long to get assistance. In case you add the Managed Services upgrade that we provide, our administrators will also assist you with any third-party software difficulties.

24/7 Customer Support in Dedicated Web Hosting

When you aquire a dedicated server through us, you will be able to get in touch with us at any time using several channels and the maximum time that you will need to wait for a response is up to one hour, which means that you can forget about waiting a whole day. Our customer and tech support service is accessible 24/7 regardless of whether it's a holiday or a weekend and we will help you with anything related to the applications that are pre-installed on the server. To get in touch with us about a technical matter, you will be able to open a trouble ticket via the Help section of your billing Control Panel or you can send us an e-mail message. In case you have any common questions or you would like to find out about our hosting solutions before you order, you can employ our live chat or you can call one of the local numbers that we have in several countries around the globe. In the event that you'd like to receive support for third-party software that you can't install or manage effectively, you will be able to add the Managed Services upgrade to your plan and our sysadmins will assist you.