Integrated Ticketing System in Cloud Web Hosting
In stark contrast with what you may find with lots of other web hosting providers, the trouble ticket system that we use with our cloud web hosting is an integral part of the Hepsia Control Panel, which comes with all accounts. You won’t need to remember different log-in names and passwords, as you’ll be able to manage your tickets and the web hosting account itself from one single location. So, if you have a query or stumble upon a difficulty, you can get in touch with our tech support staff members on the spur of the moment. Our system features a clever search mechanism. This goes to say that even in case you have posted an abundance of tickets through the years, you’ll be able to track down the one that you want without difficulty. Also, you can see knowledge base recommendations for resolving commonly faced challenges.
Integrated Ticketing System in Semi-dedicated Hosting
The Hepsia Control Panel, which comes with all our semi-dedicated hosting services, was developed with the notion that you should be able to manage everything connected to your account from one location and the trouble tickets aren’t an exception. Our ticketing system is built into the Hepsia hosting Control Panel, so, in case you have a query or run into a predicament, you can contact our customer service staff members right away without needing to log in to a different system. You can look through your files or check a variety of settings in your account while sending a new ticket or reading the response to an old one. If you have an immense number of tickets and you wish to find a given one, you can use the smart search box, which is available in the Help section of the Hepsia Control Panel. We will make sure you get a response in no more than 60 minutes irrespective of the essence of your inquiry or problem.