There are a handful of ways to contact the hosting company whose services you are using, but the one that you will always find irrespective of which company you pick is a ticketing system. This is the easiest method of correspondence for many reasons. If no customer support team member is free at the moment and they are all occupied, a phone call may not be replied to, but a ticket will invariably hit home. You can also copy & paste large bits of info without worrying about printing mistakes, and if a certain issue needs more time to be resolved or a number of replies need to be exchanged, all the information will be in the exact same place, so each party can always see the comments supplied by the other one. The disadvantage of using tickets to contact your hosting company is that they’re typically separate from the web hosting platform, which means that if you have to supply info or to follow guidelines, you’ll have to use at least two separate admin consoles and this number can grow if you desire to administer several domains. Plus, a lot of web hosting providers respond to tickets after hours, or even once in every twenty four hours, and for you as a customer, this means wasted time while waiting around for an answer.

Integrated Ticketing System in Cloud Web Hosting

In stark contrast with what you may find with lots of other web hosting providers, the trouble ticket system that we use with our cloud web hosting is an integral part of the Hepsia Control Panel, which comes with all accounts. You won’t need to remember different log-in names and passwords, as you’ll be able to manage your tickets and the web hosting account itself from one single location. So, if you have a query or stumble upon a difficulty, you can get in touch with our tech support staff members on the spur of the moment. Our system features a clever search mechanism. This goes to say that even in case you have posted an abundance of tickets through the years, you’ll be able to track down the one that you want without difficulty. Also, you can see knowledge base recommendations for resolving commonly faced challenges.

Integrated Ticketing System in Semi-dedicated Hosting

The Hepsia Control Panel, which comes with all our semi-dedicated hosting services, was developed with the notion that you should be able to manage everything connected to your account from one location and the trouble tickets aren’t an exception. Our ticketing system is built into the Hepsia hosting Control Panel, so, in case you have a query or run into a predicament, you can contact our customer service staff members right away without needing to log in to a different system. You can look through your files or check a variety of settings in your account while sending a new ticket or reading the response to an old one. If you have an immense number of tickets and you wish to find a given one, you can use the smart search box, which is available in the Help section of the Hepsia Control Panel. We will make sure you get a response in no more than 60 minutes irrespective of the essence of your inquiry or problem.