A live chat is among the channels of communication supplied by some web hosting suppliers as a part of their support service. Depending on the supplier, the chat is used for billing, pre-sales and/or technical assistance. This method of communication is faster than a support ticket and it'll make it much less likely to misunderstand or misspell anything compared to a call with an agent. In addition, when the problem that you have needs some time to be reviewed and resolved, you are able to do something different meanwhile rather than just waiting, as you would have to do when you call. You can also employ a live chat support service without charge provided that you have Internet accessibility even if your hosting supplier is situated in another country and they do not have a local phone number that you can call.

Live Chat Support in Cloud Web Hosting

We provide a live chat support service for all of the cloud web hosting that we offer and we can help you with almost everything in real time. In case you do not have an account with us yet, we can provide you with more information about the plans to help you to select the most suitable package. In case you are an existing customer, we can help you with any billing or general matter in addition to with a number of common tech issues, for example an email address installation in a desktop email client. When you cannot phone us for some reason or you are in some country where we do not have a local phone number, our live chat is the best way to get in touch with us. Of course, some matters require additional time to investigate and test, so you'll have to open a support ticket to our technicians, but nonetheless, we can save your time and help you with lots of problems on the chat.

Live Chat Support in Semi-dedicated Hosting

When you use the live chat support service that we offer with all our semi-dedicated hosting services, you'll be able to find the replies for any questions you have or get a lot of issues dealt with quickly. Our chat service is accessible every day, which means that you are able to talk to a representative even on holidays and weekends. In case you're not sure which package is better for your web sites or if our outstanding cloud hosting platform matches some system requirements, you can join our live chat before purchasing anything. If you're an active customer, you can obtain more info about account settings, billing issues along with a variety of common technical problems you may encounter, for instance if you are unable to set up an email account in a client on your PC. The live chat can save you considerable time no matter where you are or when you contact us.