In case you have a website, a problem could always emerge and it doesn’t necessarily need to be connected to the web hosting service. For instance, something might go wrong when you bring a web-based app up to date or some important content could be edited or erased by chance. Regardless of what the nature of the problem might be, you will need to contact the technical support team and request them to recover a backup or to assist you in troubleshooting the problem that you’re confronting. How promptly they will do that will determine the time that your sites will be inaccessible. For given websites such as community sites or web stores, a lengthened downtime duration often equals losing customers and money. Hence, it is pretty important for you to use the services of a hosting company that offers not only a very good customer care service, but also a timely one.

One-Hour Response Guarantee in Cloud Web Hosting

Our guaranteed maximum reply time for any tech support ticket that you submit or any e-mail that you write is only sixty minutes, even in case you contact us during weekends and official holidays. Whatever the nature of your query or issue may be, we will lend a hand instantly and will give you the necessary information to solve any problem with your sites. The real reaction time normally doesn’t surpass 15-20 minutes, which suggests that you can just forget about waiting for hours on end to get a problem solved or what is even worse than that – waiting around one whole day only to obtain an answer that more info is necessary while nothing’s sorted out. We will give you assistance in no time simply because we know exactly how expensive time can be in the dynamic Internet world. The 1-hour reply time guarantee applies to any billing or technical inquiry that you may have relating to our cloud web hosting.

One-Hour Response Guarantee in Semi-dedicated Hosting

With a semi-dedicated server package from us, you can take advantage of our mega-fast support service. You’ll receive an answer to any support ticket opened through the hosting Control Panel or e-mail sent to our tech and client support staff in no more than sixty minutes. The response time is guaranteed and it’s valid regardless of the matter – technical or billing. It often takes considerably less time to examine and solve a problem. We will provide you with more information in case the solution entails something that needs to be done on your end. If you get in touch with us during legal holidays or weekends, the response time will be the same and considering the fact that our support team is on duty 7 days a week, you will obtain quick assistance for any general, technical or billing issue regardless of what time of day or night it is.