One-Hour Response Guarantee in Cloud Web Hosting
Our guaranteed maximum reply time for any tech support ticket that you submit or any e-mail that you write is only sixty minutes, even in case you contact us during weekends and official holidays. Whatever the nature of your query or issue may be, we will lend a hand instantly and will give you the necessary information to solve any problem with your sites. The real reaction time normally doesn’t surpass 15-20 minutes, which suggests that you can just forget about waiting for hours on end to get a problem solved or what is even worse than that – waiting around one whole day only to obtain an answer that more info is necessary while nothing’s sorted out. We will give you assistance in no time simply because we know exactly how expensive time can be in the dynamic Internet world. The 1-hour reply time guarantee applies to any billing or technical inquiry that you may have relating to our cloud web hosting.
One-Hour Response Guarantee in Semi-dedicated Hosting
With a semi-dedicated server package from us, you can take advantage of our mega-fast support service. You’ll receive an answer to any support ticket opened through the hosting Control Panel or e-mail sent to our tech and client support staff in no more than sixty minutes. The response time is guaranteed and it’s valid regardless of the matter – technical or billing. It often takes considerably less time to examine and solve a problem. We will provide you with more information in case the solution entails something that needs to be done on your end. If you get in touch with us during legal holidays or weekends, the response time will be the same and considering the fact that our support team is on duty 7 days a week, you will obtain quick assistance for any general, technical or billing issue regardless of what time of day or night it is.