Customer Support Channels
A One–Hour Support Ticket Response Time Guarantee
We offer a 60 min response warranty for every support ticket or e–mail that you submit to our tech support staff. We will swiftly respond to all the standard inquiries and forward right away the matter to our admins in case further assistance is required. If you make use of our Admin Services package, we will carry out any of the included server management services at a time that has been agreed upon in advance.
An Exceptional Tech Support Service
We’ll be at your disposal 24–7–365 to answer any inquiries that you may have connected to our Web Hosting Control Panel or any of the applications that we have pre–installed on your behalf on the server. If you also need assistance tackling server admin tasks, you can have a glance at our Admin Services package, which includes data backup storage space, weekly OS updates, server monitoring and restarting services, as well as troubleshooting and installation procedures
An Intuitive Help Section
We have provided the Web Hosting Control Panel with a fully detailed knowledge base, which offers exhaustive explanations of its features and functions. Moreover, we have made in–depth video tutorials that will further demonstrate to you how to carry out a particular operation or solve a typically encountered issue. All the how–to articles and the video tutorials are readily accessible from each Web Hosting Control Panel section through the Help and Videos buttons in the upper right corner.