1 hour ticket response
We are specialized in supplying a fast and adequate response to every trouble ticket posted by a user. Our capable help desk support staff members will examine your inquiry and will think of the most effective solution. We offer a 1–hour response time guarantee for all technical support tickets. As a matter of fact, the average technical support ticket response time has proved to be twenty minutes.
A Top–Quality Help Desk Service
Our technical support engineers have considerable experience in the cloud web hosting sector and are professional enough to find a rapid solution to your problem. If, however, the matter at hand is not within the competence of a client support engineer, the helpdesk ticket will be forwarded to a programmer or system administrator for further investigation.
An Easy–to–Browse Help Center Section
To help you find a quick suggestion on how you can use a certain service, we have incorporated a really user–friendly Help Center section in our Web Hosting Control Panel. You can search through a broad selection of web hosting account management articles and website management articles, browse the F.A.Q. section or check out our step–by–step video tutorials.