Assistance Channels

  • 1 hour ticket response time
  • A 60 minutes Inquiry Resolution Guarantee

  • Each ticket you send to our client support team will be replied to in approximately one hour. The general issues are going to be resolved as quickly as possible. Yet, if the service question you have sent us needs assistance from a capable administrator, we will forward the ticket to him and will inform you about the hold–off.

  • Top quality support service
  • Qualified Technical Help Service

  • Our technical assist staff is going to be working for you 24x7x365 to to attend to all assistance demand tickets that you send to us. We offer client help for the apps that are pre–configured on your server. These include our custom made Web Hosting Control Panel, the preferred OS and also the server administration panel (based on the VPS type).

  • Intuitive help center
  • An Intuitive Help Section

  • A thorough and consistently updated articles base is incorporated into our custom–built Web Hosting Control Panel. It gives you quick tips on how to execute all the regular website managing duties. The Help section offers in–depth how–to tutorials and step by step video guides. You can gain access to the Help area by hitting the Help or Video buttons in the right corner of each Control Panel section.